Shipping & Returns

Shipping & Returns info: Australia

We use Australia Post as our shipping partners in Australia. Orders are dispatched the following business day. During COVID-19 we might experience some processing or delivery delays. But we’ll always do our best to keep you updated and get you hydrated STAT! 

Currently, average delivery times are as follows:

Delivery option Estimated delivery time
Standard Allow between 2 – 5 business days (up to 7 for NT)
Express Between 1 – 3 business days (excl. NT)

 

All regular and express parcels are sent as Authority to Leave parcels so that no signature is required. The delivery person will simply leave it in a safe place and be on their way.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak shopping periods, wild weather, or other Australia Post delivery issues that are unforeseen or unavoidable. Online orders are shipped from Melbourne, and so we follow any Victorian Public Holidays.

Rates

Free standard shipping on all full-price or subscription orders. This excludes sachet sample pack shipping where $7.70 standard shipping will apply. Express shipping options start from $14.
Where a single cart value totals under $25.00 AUD variable weighted shipping values will apply.

Returns

For health and safety reasons we can’t process returns or exchanges on our products. But we can give you a refund or send a replacement if there’s something wrong. Just email us at hello@aquamamma.com with your order number, the email you used to purchase, and the reason you’re unhappy. You’ll just need to let us know within 30 days of purchase. 

Anything else?

We’re in the business of making people feel good. But if you don’t feel good, that’s definitely our business too.  

We can guarantee Aquamamma is going to hydrate you. But we want you to love everything about us – we’re so needy like that. How we taste, how we make you feel, how we talk to you and how we look when we show up at your door is all important to us.

So if you ever have something you want to tell us, please don’t hesitate to email us at  hello@aquamamma.com 

Great. Now the formalities are over, please go back to scoffing cold baked beans between breastfeeds and going to the toilet every five minutes. K byeeeeeeeee.

When you’re so nauseous you can’t keep anything down.   When you’re more ‘slow’ than ‘glow’.   When you’re grunting and sweating (and 💩 ing ) through labour.    When it’s 6pm and you haven’t had time to blink let alone drink.   When you’re dehydrated AF but can’t face another sip of water.